All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Maintenance

Maintenance Notification of NEO Lite: Thursday, July 3, 2025 - Friday, July 18, 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 3 Juli 2025 - Jumat, 18 Juli 2025.
Waktu:

Kamis, 3 Juli 2025, pukul 00:01 - 00:59 WIB.
Jumat, 4 Juli 2025, pukul 00:01 - 00:59 WIB.
Senin, 7 Juli 2025, pukul00:01 - 00:59 WIB.
Selasa, 8 Juli 2025, pukul 00:01 - 00:59 WIB.
Rabu, 9 Juli 2025, pukul 00:01 - 00:59 WIB.
Kamis, 10 Juli 2025, pukul 00:01 - 00:59 WIB.
Jumat, 11 Juli 2025, pukul 00:01 - 00:59 WIB.
Senin, 14 Juli 2025, pukul 00:01 - 00:59 WIB.
Selasa, 15 Juli 2025, pukul 00:01 - 00:59 WIB.
Rabu, 16 Juli 2025, pukul 00:01 - 00:59 WIB.
Kamis, 17 Juli 2025, pukul 00:01 - 00:59 WIB.
Jumat, 18 Juli 2025, pukul 00:01 - 00:59 WIB.

Durasi Pemeliharaan : 58 Menit.
Detail: Pemeliharan Komponen Network Layanan NEO Lite (Cluster 3 node09 - node20).
Selama pemeliharaan, VM tidak dapat melakukan aktivitas operasional seperti start/stop/restart/rebuild pada portal Biznetgio.

=================================

Maintenance will be performed with the following details:
Date: Thursday, July 3, 2025 - Friday, July 18, 2025.
Waktu:

Thursday, July 3, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Friday, July 4, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Monday, July 7, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Tuesday, July 8, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Wednesday, July 9, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Thursday, July 10, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Friday, July 11, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Monday, July 14, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Tuesday, July 15, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Wednesday, July 16, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Thursday, July 17, 2025, 00:01 - 00:59 AM WIB (GMT+7)
Friday, July 18, 2025, 00:01 - 00:59 AM WIB (GMT+7)

Maintenance Duration: 58 Minutes.
Details: NEO Lite Service Network Component Maintenance (Cluster 3 node09 - node20).
During maintenance, VM cannot perform operational activities such as start/stop/restart/rebuild on the Biznetgio portal.

Maintenance Notification of Network West Java Region: Tuesday, July 8, 2025 - Friday, July 11, 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 3 Juli 2025 - Jumat, 18 Juli 2025.
Waktu:

Selasa, 8 Juli 2025, pukul 00:05 - 01:30 WIB.
Rabu, 9 Juli 2025, pukul 00:05 - 01:30 WIB.
Kamis, 10 Juli 2025, pukul 00:05 - 01:30 WIB.
Jumat, 11 Juli 2025, pukul 00:05 - 01:30 WIB.

Durasi Pemeliharaan:

Selasa, 8 Juli dan Kamis, 10 Juli - 1 Jam 25 Menit.
Rabu, 9 Juli dan Jumat, 11 Juli - 1 Jam 25 Menit.

Detail: Pemeliharaan Perangkat Jaringan Layanan GIO Public 2 dan GIO Private pada Region West Java.
Selama proses pemeliharaan berlangsung, layanan Gio Public 2 dan GIO Private Region West Java akan terdapat Degradasi Jaringan Internet.

=================================

Maintenance will be performed with the following details:
Date: Thursday, July 3, 2025 - Friday, July 18, 2025.
Waktu:

Tuesday, July 8, 2025, 00:05 - 01:30 AM WIB (GMT+7) (GMT+7)
Wednesday, July 9, 2025, 00:05 - 01:30 AM WIB (GMT+7)
Thursday, July 10, 2025, 00:05 - 01:30 AM WIB (GMT+7)
Friday, July 11, 2025, 00:05 - 01:30 AM WIB (GMT+7)

Maintenance Duration:

Tuesday, 8 July and Thursday, 10 July - 1 Hour 25 Minutes.
Wednesday, 9 July and Friday, 11 July - 1 Hour 25 Minutes.

Details: Maintenance of GIO Public 2 and GIO Private Service Network Devices in the West Java Region.
During the maintenance process, Gio Public 2 and GIO Private Region West Java will experience internet network degradation.

Past Incidents

18th February 2025

No incidents reported

17th February 2025

Virtual Machine GIO Cloud v2 Gio Public v2 Problem

[17/02/2025 - 11.12 WIB] There is currently an issue with the connection and access of the Gio Public v2 VM. Currently our engineering team is still investigating the problem.

[17/02/2025 - 15:53 WIB] The issue with the Gio Public v2 VM connection and access has been resolved by the relevant team. The service is now operational and under monitoring to ensure stability.

16th February 2025

West-Java Region NEO Lite Services Problem

[16/02/2025 15:00 WIB] The NEO Lite service is temporarily unavailable for package resizing, storage resizing, and snapshot creation. The relevant team is currently investigating the issue.

[18/02/2025 -10:10 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

15th February 2025

No incidents reported

14th February 2025

No incidents reported

13th February 2025

No incidents reported

12th February 2025

NEO Face Recognition NEO Face Recognition Problem

[12/02/2025 - 11:34 WIB] We have problem with our Neo Face Recognition Services. Where Object or Library access are experiencing problems and we are currently checking with the related team.

[12/02/2025 -16:05 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

11th February 2025

NEO Web Hosting NEO Web Hosting - Web 11 Problem

[11/02/2025 - 07:00 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 11 . Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

[11/02/2025 -09:22 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.